Cancellation and Refund

Cancellation, Return & Refund Policy

Order Cancellation

All orders placed with FITBOL are final.

Once an order has been confirmed and payment has been received, it cannot be cancelled because procurement, manufacturing, customisation, packing, or order-processing activities may begin immediately.

If FITBOL is unable to fulfil an order, the customer will be informed and the amount paid will be refunded through the original payment method.

Change-of-Mind Returns

FITBOL does not accept returns, exchanges, or refunds for:

1. Change of mind
2. Incorrect product selection by the customer
3. Change in colour, size, specification, or quantity requested after order confirmation
4. Products that are no longer required by the customer
5. Products that do not fit the customer’s available space where dimensions were provided before purchase

Customers must carefully review all product specifications, measurements, colours, quantities, prices, and delivery information before confirming an order.

Customised and Made-to-Order Products

Customised, specially manufactured, branded, colour-specific, size-specific, modified, or made-to-order products cannot be cancelled, returned, exchanged, or refunded after order confirmation.

Damaged, Defective, Incorrect, or Incomplete Products

This no-return policy does not apply where a product is:

1. Damaged during delivery
2. Defective
3. Materially different from the confirmed product description or specifications
4. Incorrectly supplied by FITBOL
5. Delivered with significant parts or components missing

Customers must contact FITBOL within 48 hours of delivery for visible damage, incorrect products, or missing components.

Please provide:

1. Order number and invoice
2. Clear photographs of the product and packaging
3. An unboxing video, where available
4. A clear description of the issue

Customers must retain the original packaging until the issue is resolved.

After verification, FITBOL will provide an appropriate resolution, which may include repair, replacement, supply of missing components, or refund, depending on the issue and applicable consumer law.

Late or Failed Delivery

The total estimated delivery timeline is 15–20 business days from order confirmation, including processing time.

If FITBOL is unable to deliver the product within the communicated delivery schedule, the customer may contact us for an appropriate resolution, including cancellation and refund where required under applicable law.

This does not apply where the delay results from force majeure or circumstances reasonably outside FITBOL’s control.

Product Inspection

Customers should inspect the product immediately after delivery.

Products must not be assembled, installed, modified, or used if visible damage, an incorrect product, or missing components are identified.

Refund Timeline

Where a refund is approved, it will be initiated within 3–7 business days after verification and approval.

The time required for the amount to appear in the customer’s account may depend on the bank or payment provider.

Shipping and Installation Charges

Shipping, handling, assembly, and installation charges are non-refundable where the issue is caused by customer error or change of mind.

These charges will not be deducted where the refund results from a verified defect, transit damage, incorrect product, or error attributable to FITBOL.

Customer Support

For cancellation, delivery, damage, defect, replacement, or refund-related concerns:

Email: fitbolindia@gmail.com
Phone: +91 93240 40515

Operating Address:

Fitbol Fitness Equipment
C/303, Shanti Enclave Apeksha C.H.S. Ltd
Near Railway Station, Opp. Shanti Shopping Centre
Sector 1, Shanti Vihar, Mira Road East
Mira Bhayandar, Maharashtra 401107
India