Refund policy
At FITBOL, we want you to buy with confidence. This policy explains when and how you can return an item and receive a refund.
Return window You may request a return within 7 days of delivery, provided the item is unused, in its original condition, and in its original packaging with all parts, manuals, and accessories included.
Items that cannot be returned
- Products that have been used, assembled, installed, or damaged after delivery
- Items missing original packaging, parts, or accessories
- Custom-configured or made-to-order equipment (for example, configured racks and rigs)
How to start a return Email info@fitbol.online or call +91 93240 40515 (Mon–Sat, 10:00 AM–7:00 PM IST) with your order number and reason for return. Our team will confirm eligibility and share return instructions.
Return shipping For returns of large or heavy equipment, the customer is responsible for return shipping costs. If an item arrived damaged or defective, FITBOL covers return shipping and provides a replacement or full refund.
No restocking fee FITBOL does not charge a restocking fee on eligible returns.
Damaged or defective items Please inspect your order on delivery. If an item arrives damaged or defective, contact us within 48 hours with photographs and we will arrange a replacement or full refund at no cost to you.
Refund processing Once we receive and inspect the returned item, approved refunds are issued to your original payment method within 7 business days. Original shipping charges are non-refundable except where the return is due to our error.
Contact FITBOL, Shanti Enclave Apeksha C.H.S. Ltd, C/303, near Railway Station, opp. Shanti Shopping Centre, Sector 1, Shanti Vihar, Mira Road East, Mira Bhayandar, Maharashtra 401107 · info@fitbol.online · +91 93240 40515.